Refund Policy

Refund Policy for Kligs Kites

At Kligs Kites, we want our customers to feel confident and satisfied with every purchase. If you are not completely happy with your order, our refund policy is designed to ensure you receive the support you need. Whether your item is defective or you're simply not satisfied with your purchase, we are here to help.

Eligibility for Refunds

Refunds are available for defective or faulty products. If your item is damaged, malfunctioning, or not as described, please contact us within 72 hours of receiving your order so we can assist you promptly. Refunds are not available for items that have been used, altered, or damaged by the customer.

How to Request a Refund

To request a refund, please contact our customer service team. You can reach us by phone or email, and we will guide you through the process. If you are returning a product from an online order, we’ll provide you with a prepaid return label for easy return shipping. For in-person returns, simply visit one of our retail locations and bring your receipt with you.

Refund Process for Online Orders

When returning an item purchased online, please ensure it is shipped back to us in its original condition. Once we receive the item and verify its condition, we will process your refund to the original payment method used for the purchase. Refunds typically take [insert time frame] to process once we’ve received the returned product.

Refund Process for In-Store Orders

If you purchased your item in-store and wish to return it, bring the product and your receipt to one of our retail locations. Unfortunately, we do not offer cash or credit card refunds for in-store purchases. Instead, we offer store credit or exchanges for in-store returns. The store credit can be used for any future purchases.

Processing Refunds

Refunds are processed as quickly as possible. For online returns, the amount will be credited back to your original payment method, which can take [insert time frame] depending on your bank or credit card provider. For in-store returns, store credit will be issued, and can be used for future purchases or exchanges.

Refund for Defective or Damaged Items

If your item is defective or damaged upon arrival, we will prioritize issuing a full refund. Please contact us immediately, and we will take the necessary steps to resolve the issue. In such cases, we may ask you to provide pictures of the defective item to assist us in processing your claim.

Exchanges

If you’d prefer an exchange instead of a refund, we can process that for you as well. Whether you need a different size, color, or product, we will guide you through the exchange process and ensure you receive the correct replacement.

Tracking Your Refund

Once your return is received, we will notify you that we’ve processed your refund or exchange. For online orders, you can check your refund status through your original payment method or bank. For in-store returns, you’ll receive your store credit immediately upon return approval.